Option 1: Paying Your Mortgage Online
If you are currently not already enrolled in NYCB’s online banking, then this method will be difficult for the following few days until March 9th, 2015 at which point some of this articles information will likely need to be brought up to date with changes that NYCB are currently performing to the online side of their services.
Here is the websites current statement on what is coming with the scheduled update, and for those who are already registered, be sure to be aware of the service outage period and be prepared to go a local bank if you need to handle any big transactions during the period of March 6th, 2015 – March 8th, 2015
Now then, for those of you who have already enrolled in online banking, go to: mynycb.com and follow the following instructions to log in and pay your mortgage.
- At the home page select the tab for if you are logging into a personal or business banking account.
- Enter your User ID and password corresponding to that account.
- Click the “Submit” button to attempt to login.
Once logged in, navigate from your Account Summary screen to find which home loan you would like to pay off, this will navigate you to an Account Activity page.Select the “Payment Information” tab and then click “Make a Loan Payment” and then you should be brought to a page requesting the information required to make your Mortgage payment. After filling it out, click “Submit” and you are done.
Option 2: Automatic Payments
Above there are instructions on how to pay your bill online, in order to set yourself up for automatic mortgage payments you will need to log in like above, but instead of paying your bill online, you will navigate to your loan account page through online banking and go to “Forms” where you may download the “Automatic Payment Form”, which after printing and filling out you can fax to (216) 583-5202, remember to send a voided check with this form. More through this link
Option 3: Pay by Phone
To make a mortgage payment by phone, you will need to call (877) 786-6560 which is an automated system line. The first button you should press while going through the system is 1 to select Residential Mortgages, then you will be asked to enter your account information, and following that select 5 to make your payment through the phone line. More through this customer service – New York Community Bank
Option 4: Pay by Mail
Mail your check to the following address, to make a normal mail in payment:
P.O. Box 742579
Cincinnati, OH 45274-2579
More information through this New York Community Bank FAQ page.