Cincinnati Bell is a communications service provider that offers customers in their areas of operation access to cable TV, high speed internet, home phone, wireless connectivity and home security. They also have access to and sell energy (electricity) to customers who prefer them over the normal power company. Accountholders with them can make a payment on their account through a number of methods, which you can read about below.
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Bill Pay Option 1: Pay Cincinnati Bell Bill Online
To make an online payment for an account with Cincinnati Bell, you will first need to set up a login by going to the Create a new account section of their website. On that page, you will see a form on the right side of the page which you will have to fill out. Information requested includes your Cincinnati Bell account number, a nickname for the account, an email address & password, and set up a security question.
Once your account is created, you can make a payment online by following these steps:
- Go to cincinnatibell.com
- Enter your email address and password, then click the “Log in” button
- Go to the billing section of the site
- Select how much you would like to pay
- Choose a payment method
- Follow the on-screen prompts to complete the transaction
Bill Pay Option 2: Make a Cincinnati Bell Payment over the Phone
If you choose to make a payment on a Cincinnati Bell account over the phone, there are actually two different ways to submit your transaction when using the phone bill payment method. The difference between these two methods allows customers to choose whether they would like to make an account payment through an automated system or by receiving help from a live customer service representative. No matter which of these phone pay methods that you would like to use, you will have to call the same phone number for Cincinnati Bell, which is (513) 565-2210.
This phone number connects you to a voice-operated menu. To get to the bill payment section, when you hear the menu you will first say the word “Payments” and once the next menu starts being told to you, say the phrase “Pay My Bill”. After that, you will be walked through the payment process until you have completed your transaction.
CAUTION: If you feel as though you will need to make your Cincinnati Bell over the phone payment by speaking with one of their customer service representatives, you should be aware of the fact that making a payment through a live rep will lead to you being charged a service fee, which will be attached to your bill.
Payment types accepted through phone payments are electronic check, debit card and most major credit cards. When calling to submit your payment using the automated system, the time of day or day of the week does not matter. The service is available 24 hours a day, every day of the week.
Bill Pay Option 3: Mail in a Cincinnati Bell invoice Payment
For a more “traditional” way of paying your bill with Cincinnati Bell, you may send in your payment through the mail if you would like to do so. When paying your bill with them through the mail, you are going to have to get a money order, a personal check or a cashier’s check ready by making the recipient be “Cincinnati Bell”.
If you happen to not receive bills in the mail (which is most likely the case if you have decided to sign up for e-billing) and therefore you do not have a remittance slip to include with the check or money order, you will have to write your Cincinnati Bell account number somewhere on the payment that you are sending in. When you are ready to send the payment in to the phone service company, send it to the address (printed below) with proper postage at about five business days before the bill is actually due.
Mail your check or money order to:
Bill Pay Option 4: Cincinnati Bell in-person Bill Pay
For those of you who would like to make a payment on your account in person, there are a number of locations available which you can visit to submit your bill pay transaction. In addition to locations owned and operated by Cincinnati Bell, most of the Walmart and Kroger locations in areas where Cincinnati Bell services are available will be able to accept a payment on your account as well. To find a location near you to make a payment using this method, you can find a store near you through the Cincinnati Bell PayStation Locations page.
Paying your bill in person toward an account balance with Cincinnati Bell is the only way available of submitting a payment to this phone company in which you are allowed to use cash for the transaction.
Bill Pay Option 5: Cincinnati Bell Automatic Payment
You can set up your account with Cincinnati Bell to have payments withdrawn from one of your bank accounts or credit card on whatever schedule you would like. To learn more about Autopay from this company, visit the web page they have set up regarding the service.